Refund policy

At Alvera Wear, we stand behind the quality of our handcrafted handbags and accessories. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly and hassle-free.

30-Day Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Eligibility Criteria

To qualify for a return, your item must meet the following conditions:

  • Unworn, unused, and in the exact condition in which it was received.

  • Accompanied by all original tags attached and in its original packaging.

  • Includes valid proof of purchase or sales receipt.

How to Initiate a Return

  1. Contact our customer care team at support@alverawear.store to request a return.

  2. Once your return is authorized, we will email you a prepaid return shipping label alongside detailed packing and dispatch instructions.

  3. Send your item to our dedicated return facility:

    1209 Mountain Rd PL NE, STE R, Albuquerque, NM 87110, United States

Please note: Items dispatched back to us without a prior authorized return request will not be accepted.

Damages, Defects, and Order Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the incorrect product, reach out to us at support@alverawear.shop straight away so we can assess the situation and correct it immediately.

Non-Returnable Items & Exceptions

For safety, hygiene, and custom standards, certain items are non-returnable:

  • Custom or personalized orders and special production requests.

  • Final sale items, promotional clearance merchandise, and gift cards.

  • Perishable, hazardous, or personal care items.

Exchanges

The most efficient way to exchange an item is to process a return for your original item. Once approved and refunded, you may place a separate new order for your desired product online.

European Union Customers (14-Day Right of Withdrawal)

For orders shipped into the European Union, customers hold the right to cancel or return an order within 14 days of receipt for any reason, without justification. Items must still meet all original condition criteria (unworn, tagged, original packaging, proof of purchase).

Refund Process

Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection of your refund.

  • Upon approval, your original payment method will be credited within 10 business days.

  • Processing times may vary slightly depending on your bank or credit card institution.

  • If more than 15 business days have passed since your return approval and you have not received your funds, please contact us.

Contact Information

  • Alvera Wear
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
  • Email: support@alverawear.store
  • Phone: +1 916-745-5037
  • Address: 1209 Mountain Rd PL NE, STE R, Albuquerque, NM 87110, United States