Shipping & Delivery
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Do you offer free shipping?
Yes, we offer Free Standard Shipping on all nationwide orders with no minimum purchase required.
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How long will it take to receive my order?
Total delivery time is 7 to 10 business days. This includes:
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Processing Time: 1 to 3 business days (Mon–Fri)
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Transit Time: 6 to 7 business days (Mon–Fri)
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What is your daily order cut-off time?
Our daily order cut-off time is 5:00 PM EST (Monday – Friday). Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.
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How can I track my shipment?
Once your package dispatches, an automated email containing your unique tracking number and tracking link will be sent to your inbox. Please allow 24 to 48 hours for carrier status updates to reflect online.
Returns & Refunds
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What is your return policy?
We offer a 30-day return policy, allowing you 30 days from the date of delivery to request a return. Items must be unworn, unused, tagged, and in their original packaging.
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How do I start a return?
Contact our customer support team at support@alverawear.shop. Once authorized, we will send you a return shipping label alongside detailed return instructions.
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When will I receive my refund?
Once your returned package is received and inspected, approved refunds are automatically processed back to your original payment method within 10 business days.
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Can I return sale items or gift cards?
Unfortunately, sale merchandise, promotional clearance items, gift cards, and custom orders are non-returnable.
Payments & Security
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Which payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as secure electronic payment solutions including PayPal, Apple Pay, and Google Pay.
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Is my payment information secure?
Yes. Our storefront utilizes 256-bit SSL encryption technology and PCI-DSS compliant payment gateways to protect all personal and financial data. We never store credit card numbers on our servers.
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What currency are prices listed in?
All prices listed on our store are in United States Dollars ($ USD).
Contact Information
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How can I contact customer support?
Our team is available Monday to Friday, 9:00 AM – 5:00 PM EST. Reach out to us using the details below:
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Email: support@alverawear.store
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Phone: +1 916-745-5037
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Address: 1209 Mountain Rd PL NE, STE R, Albuquerque, NM 87110, United States
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